Chatbots for ERP User Support Using AI

Authors

• Veeresh Dachepalli Software Developer, Elemica , Texas , USA

Abstract

The need for effective user assistance methods has increased due to the quick development of enterprise resource planning (ERP) systems. Traditional support models often strain resources and incur significant costs. This paper introduces AI-driven chatbots as a solution to streamline ERP user support, reduce overhead, and enhance user satisfaction. Leveraging advanced transformer-based Natural Language Processing (NLP) models, the proposed chatbot architecture facilitates real-time, accurate query resolution. Through a detailed exploration of methodology, implementation outcomes, and system capabilities, this study demonstrates the potential of AI chatbots to revolutionize ERP user assistance.